HAMTECH®TRADING

HAMTECH® Professional Services Department : We aim to work with you to identify, develop and execute the implementation and support all your ICT Business Needs. Project Management Business growth depends on timely execution of projects on budget. HAMTECH® has a dedicated, skilled project management team with in depth experience in managing large, complex projects. Our project management specialists ensure that customer’s requirements and expectations are clearly understood and project milestones are delivered within the specified timescales. Implementation HAMTECH® has expertise to provide implementation services for a huge variety of IT Security, Converged Networking, Unified Communications, Wireless, Mobility and Infrastructure solutions. In understanding the design requirements within infrastructure standards we document the scope of work and based on the agreed dates the implementation will be carried out with acceptance test results and implementation reports presented to our channel partners, 24x7, 365 days a year. Equipment Staging HAMTECH® Equipment staging services can significantly reduce installation delays, on-site failures, improper component connections and DOA of equipment. During staging our professionals assemble, load, configure and test your equipment to validate as per the staging plan and identify abnormalities against the defined staging plan ensuring infrastructure components perform as expected on site. Design & Quote Assistance The major strength of HAMTECH® is pre-sales consultancy. This may involve services such as standard pre-sales, solution design, preparation of BOQs, tender support and onsite visits with channel partners, all supported and delivered through our team of experienced and certified professionals. Datacenter Design We have developed and utilize industry acknowledged algorithms to analyze room and building requirements from IT requirements and equipment counts. An application independent floor layout is developed and then supplied with appropriate power, air conditioning and interconnectivity grid. The design process includes site analysis, computer room analysis, power supply analysis, building layout, HVAC analysis, work space optimization, cabling design, security access control, reliability, resilience and business continuity modules. Site Survey The comprehensive site survey starts from gathering the required data through site visit, inspection and analysis of site plans, consultation with key IT staff and solution design. We present comprehensive, professional reports with suitable BOQs to incorporate complete synopsis, scenario study and heat map analysis. HAMTECH® site readiness inspections include tower or pole inspection, wind bearing, electrical and grounding requirements.

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Our IT Outsourcing solution for small and medium sized businesses provides comprehensive, proactive support and maintenance for your Information Technology infrastructure. We take your IT worries off your hands, so you can rest assured that the well-being of your IT system is looked after 24/7. Our service provides the highest level of IT support from highly qualified, business-minded and friendly service representatives. Helpdesk Our Trained Support representatives take ownership of your IT requests - it's integral to the personal service we deliver. Our helpdesk can be contacted by telephone, online or email 24x7.Contact us to make an arrangement about outsourcing. Telephone and Remote assistance You will receive a response to your IT query within 15 minutes from logging the call with our help desk. The support representative who returns your call will already be familiar with your IT set-up and network configuration and will have already thought through potential solutions to your problem. We are able to take remote control of your machine, so we are virtually 'on-site' at all times. Desk-side support If our Telephone Assistance is unable to resolve the IT problem - or if you prefer to tackle your problem face to face, HAMTECH® will send one of our Service representatives to your offices.